Skip to content
  • FAQ
  • Contact Us
  • Français
  • Boutique en ligne Online Store Infolettre Newsletter
Flair & cieFlair & cie
  • Veterinary establishments
    • Clinique vétérinaire 440
    • Clinique vétérinaire Animomédic
    • Clinique Vétérinaire Dollard
    • Clinique vétérinaire Lac St-Louis
    • Clinique vétérinaire de Beaconsfield
    • Hôpital vétérinaire Le Gardeur
    • Hôpital vétérinaire du Nord
    • Hôpital vétérinaire de Montréal
    • Clinique vétérinaire Pintendre
    • Clinique vétérinaire Morin-Heights
  • Flair & cie
    • History and Values
    • Lucie Hénault
    • News
    • Flair in the media
  • Magazine
  • Career
  • Boutique en ligne Online store
Back
Success stories

Pet loss: Mimine, Mr. Paul and a life lesson in a checkout line

Dre Lucie HénaultDre Lucie Hénault

I was standing in line at the grocery store with two items in hand: sushi from the ready-to-eat counter and an iced tea. In front of me, an elderly gentleman was asking for change for two dollars. He wanted two one-dollar coins. His voice was a little shaky.

The problem was that there were no more rolls of coins in the register. People were starting to get impatient. Some were making under-their-breath comments like, “I hope I age well…” Even I was beginning to feel frustrated. It was a Friday afternoon, after all. Then I thought to myself that at least he hadn’t chosen a busy Saturday morning, when everyone is in a rush and the lines seem endless.

When the coins finally arrived, the elderly man, whom I later understood was named Mr. Paul, gently handed one coin to the cashier and the other to the woman standing nearby, who had been listening to him. Perhaps she was the manager.

That small gesture touched me.

I started paying attention to their conversation. He was showing them a photo of Mimine, a black-and-white female cat. An actual printed photograph, not an image on a phone. Mimine had passed away, and this elderly man was heartbroken.

The loss of a pet can be profound

My first thought was that Mimine was probably his last cat, given his age.

Behind him, another customer grew impatient again. This time, it truly upset me. How could anyone remain indifferent to an elderly man simply talking about the cat he had lost? He wasn’t trying to inconvenience anyone. He was looking for a little understanding, a little humanity.

The loss of a pet is often minimized by those around us. Yet for many people, especially seniors, a dog or cat is much more than just an animal. They are a daily presence, a routine, a source of affection, and sometimes even a person’s primary companion.

Pets help break isolation

I felt tremendous empathy for Mr. Paul, but also immense gratitude toward the cashier and the other woman who took the time to listen.

Animals have an incredible ability to break isolation, create connections, and provide an essential presence in lives that can sometimes be very quiet. I couldn’t help but respond to the impatient customers:

“To age well, you have to learn to appreciate life’s little moments.”

I suspect they thought I was a little strange, too focused on the two minutes that this grieving elderly man had “cost” them.

The loss of a cat or dog leaves a lasting void

Dear little Mimine, I’m certain you were a wonderful companion, and that your passing left a tremendous void in your human’s heart. Had I been your veterinarian, your loss would have left me heartbroken as well.

Pet loss is very real. Even when it is invisible to others, it can be deeply painful. Behind the loss of a dog or cat, there is often a story of love, loyalty, and quiet companionship.

Let’s remember that.

Auteur.trice:

Médecin vétérinaire depuis 2000, Lucie Hénault est présidente et copropriétaire de 10 établissements vétérinaires aux côtés de 10 associées engagées et passionnées. Elle consacre sa carrière au développement d’une médecine vétérinaire humaine, collaborative et tournée vers l’excellence. Autrice, vulgarisatrice et chroniqueuse, elle s’implique activement dans le rayonnement de la profession vétérinaire ainsi que dans la valorisation du travail d’équipe, du leadership et du service-client. Convaincue que les meilleures idées naissent de la collaboration, elle place l’amélioration continue au cœur de sa démarche professionnelle. Lucie Hénault intervient régulièrement sur des sujets liés à la vie d’équipe, au leadership pratique et à l’expérience client.

Heureux et en santé à tous les stades de sa vie !

Procurez-vous le tout récent livre de Dre Lucie Hénault, vétérinaire. Du museau à la queue, c’est le guide parfait pour mieux comprendre la santé de votre ami poilu.

COMMANDEZ VOTRE LIVRE

×

DISCOVER MORE

Reliable veterinary information, free of charge!
Flair & cie shares the expertise of its animal health specialists with you.

Dog ramps: much more than just an accessory

Is your furry companion getting older? Recovering from surgery or dealing with arthritis? A dog...

READ
Why is my dog panting even when they’re not hot?

When a dog pants, they breathe rapidly with their mouth open, often with their tongue...

READ
Chronic illness in pets: how to care for your companion

When a pet is diagnosed with a chronic illness, meaning a condition that cannot be...

READ
All our articles
  • Veterinary establishments
  • Flair & cie
  • Magazine
  • Career
  • Contact Us
  • PRIVACY POLICY
  • TERMS OF USE

FLAIRETCIE © 2026

[email protected]
  • Veterinary establishments
    • Clinique vétérinaire 440
    • Clinique vétérinaire Animomédic
    • Clinique Vétérinaire Dollard
    • Clinique vétérinaire Lac St-Louis
    • Clinique vétérinaire de Beaconsfield
    • Hôpital vétérinaire Le Gardeur
    • Hôpital vétérinaire du Nord
    • Hôpital vétérinaire de Montréal
    • Clinique vétérinaire Pintendre
    • Clinique vétérinaire Morin-Heights
  • Flair & cie
    • History and Values
    • Lucie Hénault
    • News
    • Flair in the media
  • Magazine
  • Career
  • FAQ
  • Contact Us
  • Français
  • Boutique en ligne Online Store Infolettre Newsletter