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Frequently Asked Questions

Welcome to our Frequently Asked Questions! The Flair & cie team has compiled answers to the most common questions about our veterinary services. If you don’t find the information you’re looking for, please don’t hesitate to write to us and we’ll be happy to help.

What types of animals do you treat?

Depending on the establishment, we provide veterinary care for dogs and cats, and in some cases, for small mammals or exotic pets. The services offered and species treated may vary from one clinic to another. Our veterinary teams tailor their care to the age, breed, and specific needs of each animal to ensure their health and well-being.

Do you offer emergency services?

Yes, some of our establishments are able to manage minor emergencies during their opening hours. For more critical situations or those requiring specialized care, our teams will promptly guide you to appropriate veterinary emergency services in your area.

Flair & cie establishments that can handle minor emergencies:

What services do you offer?

Depending on the location, we offer a full range of veterinary care, which may include: general veterinary medicine, animal behaviour medicine, surgery, consultations for dogs, cats, small mammals (rabbits, ferrets, rats, hedgehogs, pigs, guinea pigs), and, in some cases, for exotic animals (birds, reptiles). Other services include vaccinations, parasite treatments, dentistry, sterilization, microchipping, nutritional advice, behavioural support, complementary care, acupuncture, physiotherapy, massage therapy, grooming, in-home services, telemedicine, boarding, orthopedics, ultrasound imaging, a dedicated euthanasia room, at-home euthanasia, as well as an on-site boutique offering food, care products, and accessories.

Services may vary from one location to another. We invite you to visit each establishment’s clinic page to learn more about the specific services available.

Our Establishments

How can I make an appointment?

You can make an appointment by phone or by following the specific booking options of each establishment. Most services are offered by appointment to ensure appropriate and personalized care for each animal.

Find the contact details for each of our establishments here:

Our Establishments

What vaccinations does my pet need?

Our veterinary teams recommend vaccination protocols tailored to your dog or cat’s age, lifestyle, and individual needs to ensure optimal protection against common diseases. Consult your veterinarian to determine the most appropriate vaccinations for your pet.

How should I prepare before my first visit to the veterinarian?

If you have your pet’s vaccination record, proof of previous vaccinations, and medical records, please be sure to bring these documents with you to your appointment. This will help our team provide the most accurate and personalized care.

What to expect during your puppy or kitten’s first vet visit?

Your puppy or kitten’s first visit includes a complete physical exam, the beginning of their vaccination schedule, and recommendations for deworming and parasite prevention. This appointment also provides an opportunity to discuss nutrition, behaviour, dental hygiene, spaying/neutering, and microchipping. The goal of this visit is to establish a customized care plan and a relationship of trust with your veterinary team. Please refer to the following article for more details.

Learn more

What is an independent veterinary clinic?

An independent veterinary clinic is an establishment owned and managed by veterinarians and animal health professionals who work alongside their teams on a daily basis. This agile model promotes decisions based on professional expertise, the needs of animals, and a relationship of trust with clients, without relying on centralized decision-making.

In the case of Flair & cie, this means ten veterinary establishments led by on-the-ground partners: ten veterinarians and one animal health technician who oversee ownership and day-to-day operations. This commitment to autonomy helps protect our core mission, which is to provide quality healthcare to companion animals. To do so, Flair & cie is dedicated to keeping veterinary medicine in Quebec in the hands of veterinarians, firmly rooted in their communities.

Can I order food and accessories for my pet online?

Yes. All of our establishments offer an online store where you can order food, care products, and accessories for your pet. We invite you to visit the online store of the clinic closest to you.

Online Store

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