PRIVACY POLICY

Respect for privacy and confidentiality is an important concern for Flair & cie (hereinafter “Flair & cie,” “we,” “us” or “our”). For this reason, Flair & cie ensures that effective safeguards are implemented to protect the confidentiality of the personal information in its custody.

This Privacy Policy (the “Policy”) describes how Flair & cie collects, uses, discloses and stores the personal information you may provide when using flairetcie.com (the “Website”) or the services and/or products offered by Flair & cie. It also explains Flair & cie’s commitments regarding the management and protection of personal information.

By accessing this Website or using our services, you consent to the collection, use, disclosure and storage of your personal information in accordance with this Policy.

We have implemented a rigorous process for retaining and safeguarding the personal information collected by Flair & cie.

  1. Who are we and what do we do?

Flair & cie is a group of veterinary clinics located in Quebec.

  1. Who does this Policy apply to?

This Policy applies to anyone who communicates or interacts with us by any means, whether you are a client or someone who uses our platforms or services. Our employees and individuals who apply for our job postings are subject to a separate privacy policy.

  1. What is personal information?

Personal information is any information relating to a natural person that, separately or when combined with other information, makes it possible to identify that person. This may include, for example, your name, email address, contact information and any similar information provided to Flair & cie.

Information is not considered personal information when it has been aggregated and cannot be associated with an identifiable individual.

  1. Who has access to my personal information?

a. Employees

We may disclose user information to members of our organization who reasonably require it to fulfill the purposes set out in this Policy.

b. Third parties

We may share certain user information with our external marketing and communications partner as part of the management of our digital tools and communications.

The information shared may include:

  • Information submitted through online forms;
  • Information related to our newsletters, including newsletter opens and links clicked;
  • Information related to the use of our Website, including pages viewed and links clicked; and
  • Data and statistics related to our communication campaigns.

Our external partner only has access to the user information reasonably necessary to provide its services.

c. Other disclosures

We undertake not to sell or share your information with other third parties, except in the following circumstances:

  1. When required by law;
    ii. When required as part of legal proceedings;
    iii. To establish or protect our legal rights; or
    iv. With purchasers or potential purchasers of the company if we are seeking to sell it.

Our Website may occasionally contain hyperlinks to other websites. Information exchanged on these websites is not subject to this Privacy Policy but rather to the privacy policies of the applicable external websites, if any. We encourage you to review those policies before providing your personal information.

  1. What personal information is collected and how is it collected?

a. Sources of personal information

We collect personal information about you from the following sources:

You:

  • When you provide information directly to us; and
  • When personal information about you is automatically collected as part of your use of our services.

Third parties, when they provide us with personal information about you. Third parties that may share your personal information with us include:

  • Service providers: For example, we may use service providers to analyze how you interact and engage with our Website or services. Third parties may also help us provide you with customer support.

b. Personal information you provide voluntarily

When you visit our Website, enter a contest, participate in a promotion or survey, create an account on the Website or use our services, we may ask you to voluntarily provide certain personal information, such as your name, email address, mailing address and telephone number. This information allows us to communicate with you more easily and provide you with the services you wish to receive.

  1. How is personal information used?

Flair & cie uses the personal information collected about you for the following purposes:

  • To respond to or follow up on your requests for online services, questions or comments;
  • To personalize and improve your experience on our Website;
  • To conduct analyses and compile statistics regarding our audience, clients and the use of our services in order to better understand our clients’ interests and preferences;
  • To analyze user information in an aggregated and anonymous manner;
  • To detect security incidents and protect against malicious, deceptive, fraudulent or illegal activities;
  • To take any other action for which the personal information was collected;
  • To comply with our legal obligations; and
  • For any other purposes described in this Policy or permitted by law.
  1. With whom is personal information shared?

We cannot disclose the personal information contained in the file we hold about you to a third party unless you provide your written consent or the disclosure is authorized or required by law, such as in connection with an investigation conducted by law enforcement authorities. We may disclose personal information contained in your file to a third party when the disclosure is made for the same purposes for which the information was collected.

We may disclose your personal information to trusted third parties, including:

  • Our service providers;
  • Government agencies; and
  • Any entity involved in a merger, corporate reorganization or change of control affecting all or part of our organization.

We take the necessary measures to ensure that these service providers and partners process your information solely for the specified purposes.

  1. What are your rights regarding your personal information?

Right of access, correction and deletion

By contacting Flair & cie at [email protected], you may:

  • Request access to your personal information and obtain information about Flair & cie’s collection, use and disclosure of that information;
  • Request that your personal information be corrected or updated; and
  • Request that your personal information be deleted.

You also have the right to request the portability of your personal information. This means that, upon request, we will provide your personal information in a structured, commonly used and machine-readable format, where technically feasible.

Subject to certain exceptions prescribed by law, you may obtain reasonable access to the personal information we hold about you. You also have the right to challenge the relevance and accuracy of this information and request that it be corrected when necessary. You can help Flair & cie maintain the accuracy of your information by notifying us of any required changes.

Requests to delete personal information will be processed in accordance with applicable laws. Please note that Flair & cie may retain some of your personal information to comply with its legal and regulatory obligations or when the information remains necessary for the purposes for which it was collected.

To update your personal information or exercise your right to data portability, please contact us promptly by telephone or email so that we can keep your file up to date.

How long is personal information retained and how is it destroyed?

Your personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

  1. Use of cookies

We use cookies to improve your browsing experience and better understand how you use our Website. Cookies are small files stored on your computer when you visit our Website. They contain information such as your display language and certain browsing habits.

This information is used for statistical purposes, to enable certain features and to make it easier to browse our Website. Information collected through cookies remains confidential at all times. You can disable or block cookies by adjusting your browser settings.

  1. Updates to this Policy

We may modify the content of this Privacy Policy at any time. We therefore encourage you to review it regularly to remain informed about how we process personal information.

This version was updated on August 19, 2026.

  1. How can you contact us regarding access to your personal information?

If you have any questions regarding the processing or updating of your personal information, or if you wish to share any concerns in this regard, please contact us at the following email address: [email protected].

The Privacy Officer will contact you within thirty (30) days of receiving your email.

Marie-Christyne Brosseau
[email protected]
514-592-1014
413 St-Paul Street
Repentigny (Qc)